This Anti-Fraud Policy explains how Bitfortune prevents, detects, and responds to fraud, bonus abuse, payment misuse, and other unfair or unlawful activity across its casino and sportsbook services. This Policy applies to all users, devices, payment methods, and transactions. By creating an account, using the services, or placing wagers, you confirm that you have read and accepted this Policy together with the General Terms & Conditions, Sports Rules, AML Policy, and Privacy and Cookies Policy.
Purpose and Commitment
Bitfortune is committed to maintaining a secure, fair, and compliant environment for all players. A risk-based approach is applied to protect users, the platform, and partners from financial crime, account misuse, and manipulation of games, betting markets, or promotions.
What We Consider Fraud or Abuse
Fraud and abuse may include attempts to:
- use stolen, unauthorized, or compromised payment methods
- create multiple accounts to gain an unfair advantage or access duplicate bonuses
- manipulate promotions, wagering requirements, or game mechanics
- collude with other users to reduce risk or create artificial outcomes
- use bots, scripts, automation, emulators, or similar tools to gain an unfair edge
- exploit system errors, incorrect odds, or malfunctioning games
- engage in chargeback abuse or unjustified payment disputes after legitimate play
- submit false, altered, or misleading verification information
Account Integrity
Each Bitfortune account is personal and non-transferable. Only one account per individual may be permitted. Where there is reasonable suspicion of coordinated or abusive behavior, restrictions may also apply per household, IP address, device, or shared environment.
If linked accounts are identified as part of an attempt to gain an unfair advantage, Bitfortune may restrict, merge, or close such accounts and adjust balances in accordance with the Terms.
Bonus Abuse and Promotional Fairness
Bonuses and promotions are intended for genuine entertainment play. If activity indicates bonus exploitation, including low-risk hedging, irregular bet structures, or coordinated play designed primarily to convert bonus value into withdrawable funds, Bitfortune may cancel the bonus, limit access to future promotions, and adjust winnings associated with the offer.
Payment Security and Chargebacks
Bitfortune may perform checks to confirm that deposits and withdrawals are made using payment methods or wallets you are authorized to use.
In cases of chargebacks or payment reversals, Bitfortune may suspend withdrawals, restrict account access, or recover funds where permitted. Abuse of the chargeback process may result in account closure and the cancellation of related bonuses or winnings.
Verification and Data Checks
To protect the platform, Bitfortune may request verification of identity, age, address, and payment ownership at any time, including prior to withdrawals. Additional information may be requested to clarify transaction patterns or confirm account control.
Failure to complete verification may result in restrictions or delayed processing.
Monitoring and Investigation
Account activity and transactions may be monitored to identify unusual or suspicious behavior. This can include reviewing deposit and withdrawal patterns, wagering activity, device and session signals, and promotion usage.
During an investigation, Bitfortune may temporarily limit certain account functions. Where required by law, suspicious activity may be reported to competent authorities.
Errors, Exploits, and Obvious Mistakes
If a bet, game round, or market outcome is affected by a clear technical error, system malfunction, or obvious pricing mistake, Bitfortune reserves the right to void the affected activity, correct settlement, or adjust balances to reflect a fair and intended outcome.
User Responsibilities
You agree to:
- provide accurate and up-to-date account information
- use only payment methods or wallets you own or are authorized to use
- avoid any attempt to manipulate games, markets, or promotions
- keep login credentials and devices secure
- notify support promptly if you suspect unauthorized access to your account
Consequences of Fraud
Where fraud or prohibited conduct is reasonably suspected, Bitfortune may take appropriate action in line with applicable law and the Terms, including:
- cancelling bonuses or promotional benefits
- voiding bets or winnings linked to abusive activity
- restricting deposits, wagering, or withdrawals
- suspending or closing the account
- requesting additional verification or supporting documentation
- recovering funds where appropriate
- reporting the matter to competent authorities when required
Policy Updates
This Policy may be updated to reflect operational, security, or regulatory changes. The version published within the services applies from the date of publication.
